Family Technology Support
Technical Support
What falls under the category of technical support?
- Issues with your students log in
- Broken Chromebooks
- Issues logging in/accessing MISTAR Parent Connect or Parent Square
- Any problem you are experiencing with a district Chromebook or platform!
How do I request Technical Support?
- Call 248-209-2060
- Submit a Service Desk Ticket. First time using the ticketing system? Click here for parent support.
- You will receive an email with a link to your issue.
Family Technology Resources
COPPA
Under federal law entitled the Children's Online Privacy Protection Act (COPPA), these websites must provide parental notification and obtain parental consent before collecting personal information from children under the age of 13. For some resources this consent is provided in the form of direct parent consent and other times the district may be able to act on your behalf to consent for account creation (in parentis loco). For more information on COPPA, please visit: https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.
Our district utilizes several computer software applications and web-based services, operated not by this school, but by third parties. These include contracted content providers, websites and apps that support educational programs. A link to a complete list of the programs with the privacy policy and terms of service for each can be found directly at: MDPS Approved Tools.
Family Tech Resources
If you are looking for additional resources on using Google Classroom, technology resources available through the Madison Heights Library, Chromebook care and more check out the Madison District Public Schools Family Tech Hubs below:
