Technology/IT Support


Please contact the District MISTAR Administrator with any issues related to MISTAR.

Mary Kennedy

Request Technology Support

We’re excited to release a new help desk process that will allow you to easily submit support requests & check their status online.  The Oakland Schools Service Desk is ready to accept your Technology requests in a variety of ways!  We understand that IT issues can slow you down.  This new process helps us address your requests faster. It also allows us to be proactive and prevent issues before they happen.

Help Desk Business Hours

Monday - Friday from 7:00am to 6:00pm

MDPS Service Desk System (

  1. Log into the Service Desk system to create a service desk request.
    (Log into the system by entering your full school email address in the username field along with the password you use to log onto your school computer or FPS Google account).
  2. Select the area that best describes the help you need. Enter the information specified on the form.
  3. NOTE: The fields on the form vary, based on the type of request selected. Include attachments with information that may be helpful for the request.
  4. Click “Create”!

Service Desk Request Chat

Normal Business Hours

7:00am - 6:00pm Monday - Friday

  1. Start a Chat Session by accessing the Service Desk Request page.
  2. Once you are at this page, a link to start a chat will appear in the lower right corner of the screen during normal business hours  AND when a technician is available to chat.

Send an email message detailing the issue you are having. Please include:

  • what equipment you are using and
  • any troubleshooting steps you may have already tried. 

Call the Service Desk at 248-209-2060 to speak to a representative.

Service Desk Process

  • Regardless of how the request was created, you will receive an EMAIL with a link to your issue. 
  • The issue will be routed to the proper support staff, based on the information you provided in the request. 
  • You can review your open tickets and check status by logging into the Service Desk website and clicking on “Requests”.

Technology Staff

Stephen Melchor
Director of Technology
Kris Rowe
Network Administrator
Travis Ketterer
Senior Technical Support Specialist
Michael Dix
Technical Assistant
Andrea Rickard
Integration Specialist