Family Technology Support
Technical Support
The Oakland Schools Service Desk is ready to accept your Technology requests in a variety of ways! We understand that technology issues issues can slow you down and ticketing process helps us address your requests faster. It also allows us to be proactive and prevent issues before they happen.
What falls under the category of technical support?
- Issues with your students log in
- Broken Chromebooks
- Issues logging in/accessing MISTAR Parent Connect or Parent Square
- Any problem you are experiencing with a district Chromebook or platform!
How do I request Technical Support?
- Call 248-209-2060
- Start a Live Chat with the Service Desk by clicking the green button in the bottom left corner
- Submit a Service Desk Ticket
- First time using the ticketing system? Click here for parent support
Service Desk Process
- Request support utilizing one of the methods above.
- You will receive an email with a link to your issue.
- The issue will be routed to the proper support staff, based on the information you provided in the request.
- You can review your open tickets and check status by logging into the Service Desk website and clicking on “Requests”.
Family Technology Resources
If you are looking for additional resources on using Google Classroom, Technology resources available through the Madison Heights Library, Chromebook care and more check out the Madison District Public Schools Family Tech Hubs below:
